Please do change the orange highlighted part to your osticket URL. I have added another feature, it will give you html link, so you can view the ticket by clicking on it. Hello for the long wait, something came up :) But here you got the revised query, had few mistakes here and there, now it will actually show everything, well, at least it should SELECT ost_ticket.number AS "Ticket Number", ost_ticket_cdata.subject AS "Subject", CONCAT(ost_staff.firstname," ", ost_staff.lastname) AS "Agents Name", SUM(ost_thread_entry.time_spent) AS "Time Spent", CONCAT("",ost_ticket.ticket_id) AS "Link" FROM ost_ticket LEFT JOIN ost_staff ON ost_ticket.staff_id=ost_staff.staff_id, ost_thread_entry, ost_thread, ost_ticket_cdata WHERE ost_ticket.ticket_id=ost_thread.object_id AND ost_thread.id=ost_thread_entry.thread_id AND ost_ticket.ticket_id=ost_ticket_cdata.ticket_id AND ost_ticket.created>='' AND ost_ticket.created<='' GROUP BY ost_ticket.ticket_id The bold part controls the date range modifier.
It also takes staff who is currently assigned to the ticket, it does not take into account hours spent by other agents.Without few extra VIEWS, complex`y queries, it will be hard to do what you want, e.g., calculate time spent per agent on one ticket.
#Time tracking osx update#
Sandberg said he’s building more pro features like a better session history overview with month and year categorization and labeling of sessions and app and website blocking to help users focus more.Hello, here is quick SQL query, you could make it better of course :)SELECT ost_ticket.number AS "Ticket Number", CONCAT(ost_staff.firstname," ", ost_staff.lastname) AS "Agents Name", CONCAT(FLOOR(HOUR(TIMEDIFF(ost_ticket.created, ost_ticket.lastupdate)) / 24), ' days ', MOD(HOUR(TIMEDIFF(ost_ticket.created, ost_ticket.lastupdate)), 24), ' hours ', MINUTE(TIMEDIFF(ost_ticket.created, ost_ticket.lastupdate)), ' minutes') AS "Created to Last Update time" FROM ost_ticket, ost_staff where ost_ticket.staff_id=ost_staff.staff_id What does it do, it calculates difference between created time and last update, headers include: | Ticket Number | Agents Name | Created to Last Update time |Please do note it does include time such as weekends, bank holidays, etc, thus take these values at face value, if you have support which works 24/7 then it is good enough. Balance also gives users an option to export their logs if they want to stop using the app or just want to analyze their data in a different way. Paying customers will get features like session history with trends data.
#Time tracking osx for free#
So you can end up with false positives on both ends.īalance is available for free for everyone, with the Pro version costing $2.49 a month (or $24.99 a year) as an introductory price. You might have many sessions that you forget to start or end. While Balance is good for building the habit of clocking in and out, it could take a bit of time getting used to. This is to help the mind and body differentiate between life and work,” he told TechCrunch in an email.
For instance, I’ve heard about people who go for a short walk to and from ‘the office’ at the beginning and at the end of the work days, even though their office is at home. Especially when working from home, it’s important to have something that helps you differentiate work time and non-work time.
#Time tracking osx manual#
“I chose a manual clocking system for Balance because I believe it helps with creating a ‘ritual’ for checking in and out of work. Working from home he often sat in front of his system way past his work hours, he told TechCrunch in an interview, and that’s when he thought of building Balance. Alexander Sandberg, the developer of Balance, says he built the app because he wanted a timekeeper that understands work-life balance.
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